2020 Awards


Deadline for submissions is May 1, 2020. 


Nominees must submit a completed entry form, letters of reference along with an essay to PIA of NE & IA.

Nomination Form Here

Entry Form Here


The Outstanding CSR of the Year competition started in 1991 to honor Customer Service Representatives and Account Managers who have made significant contributions to the insurance and risk management industry.  The competition is sponsored by the Society of Certified Insurance Service Representatives (CISR) and the Society of Certified Insurance Counselors (CIC) member organizations of
The National Alliance for Insurance Education and Research.  

State Winners receive:  National Recognition, Framed Certificate, Advance to National Competition
Five State Finalists receive:  $500 Cash Award, National Recognition, Gold & Garnet Pin
National Award Winner receives:  $2000 Cash Award, National Recognition, Gold & Diamond Pin


Past Iowa Winners 

2019 - Kate Schulte of Holmes Murphy (Des Moines, IA)
 2018 - Jeremy Smith, CIC, CISR - TrueNorth Companies - Cedar Rapids, IA 
 2017 - no winner 
2016 - Jennifer A. Luse, CIC, CISR - TrueNorth Companies - Cedar Rapids, IA
2015 - Linsey Eiben, CIC, CISR -  TrueNorth Companies - Cedar Rapids, IA
2014 - Rebecca J. Plagge, CISR - First Gabrielson Agency - Clear Lake, IA
**2013 - Nicole Keck, CIC, CISR - AW Welt Ambrisco Insurance - Iowa City, IA
2012 - no winner
**2011 - Jaye E. Kasper, CIC, CRM, CISR, CPCU, ARM, AU, ALCM - United Fire Group - Cedar Rapids, IA
2010 - no winner
2009 - James L. Chiovaro - Nationwide Insurance - Des Moines, IA
2008 - Joyce S. Nelson, CPCU, CPIW
2007 - Jaye E. Kasper, CIC, CRM, CISR, CPCU, ARM-P, ARM, AU, ALCM
2006 - Susan Von Arb, CISR
2005 - Roxann Hendryx, CIC, CISR
2004 - Karen L. Johnston, CPCU, AU, ARM
**2003 - Elaine M. Slate, ARM, CPIW, AU
2002 - no winner
2001 - Allison Mercer, CISR
2000 - Cheryl K. Mordini
**1999 - Jaye E. Kasper, CIC, CRM, CISR, CPCU, ARM-P, ARM, AU, ALCM
1998 - Donna Farrell, CIC, CISR, AAI
1997 - Jaye E. Kasper, CIC, CRM, CISR, CPCU, ARM-P, ARM, AU, ALCM
1996 - Patricia Griffith, CIC, ARM, AAI, AU, AIS

**NATIONAL FINALIST