Education: CPSR - Nebraska


The CPSR (Certified Professional Service Representative)  is a nation-wide designation program for professional Service Representatives in the insurance field.  CPSR Courses stress the understanding and analysis of risks and exposures and cover all phases of the Customer Service Representative's daily work, including Insuring Personal Residential Property, Insuring Personal Auto Exposures, Commercial Property Coverages, Commercial Casualty Insurance and Agency Operations.


Both the Commercial Lines and the Personal Lines designations require the designation candidate pass exams on three modules:

Commercial Lines

Commercial Property (8hrs PC CE)
Commercial Casualty/Liability (8 hrs PC CE)
Agency Operations (5hrs PC 3hrs Ethic)




Personal Lines

Residential Property (8hrs PC CE)
Personal Auto (8hrs PC CE)
Agency Operations (5hrs PC 3hrs Ethic)


*To obtain a Personal Lines CPSR designation you are required to complete a total of 2 Personal Lines Modules and an Agency Operations Module within five years of passing your first test.
*To obtain a Commercial Lines CPSR designation you are required to complete a total of 2 Commercial Lines Modules and an Agency Operations Module within five years of passing your first test.
*To obtain a Multi-Lines CPSR designation you are required to complete a total of 2 Personal Lines Modules, 2 Commercial Lines Modules, and an Agency Operations Module within five years of passing your first test.


What Will We Go Over in Class?


Personal Lines Modules

Residential Risk

  • Home Owners Property Insurance
  • Dwelling Property
  • Flood Coverages

Personal Automobile and UMB

  • Liability Coverage
  • Medical Payments
  • Uninsured Motorist Coverage
  • Coverage for Damage to your Auto
  • Recreational Vehicles
  • Personal Umbrellas

















Commercial Lines Modules

Commercial Property

  • Commercial Package Policy
  • Business Interruption
  • Inland Marine
  • Commercial Crime Coverage

Commercial Liability

  • Commercial General Liability
  • Commercial Automobile
  • Workers' Compensation













Agency Operation, Systems, and Procedures Module

  • Agent, Company Authority
  • Developing a Professional Image
  • Agency Operation
  • Errors and Omissions Loss Prevention
  • Errors and Omissions Prevention Through Customer Service
  • The Risk Management Process
  • Insurers
  • Disaster Preparedness









 

Continuing Education Requirements to Maintain the CPSR Designation.

To maintain the right to use the CPSR designation, you must earn six (6) continuing education credit hours annually. Hours must be earned each year by the last day of the month of your birthday.

The following are the three (3) items which need to be submitted to the NFCPSR for your annual update:
  1. Request For Annual CPSR Update.  This form must be filled out completely. A copy of this form can be downloaded by clicking here.
  2. Continuing Education Certificate of Completion.  This is a form issued when completing a CPSR module or an approved program for continuing education credit.
  3.   Re-certification fee.  A $25.00 re-certification fee is due with the Update Form and Certificate of Completion.  The only exception to the re-certification fee is if you attend any of the five (5) core CPSR Modules or the CPSR Advanced Update courses.